Gtaya Privacy Policy — Our Commitment to Protecting Your Data

Gtaya (gtaya.wine) is a trusted online betting platform in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This Privacy Policy describes how Gtaya collects your data, how it is used, and the steps we take to keep it secure.

By using our website or app, you are considered to have accepted this Privacy Policy. This policy governs our Terms & Conditionsshould be read in conjunction with.

This Privacy Policy was last updated in January 2026. You will be notified in advance of any changes via your registered email or phone.

Gtaya only collects information that is necessary to operate our services. We do not collect unnecessary or excessive data.

We collect information directly from you — when you fill out forms, make deposits, or contact support. Some data is also collected automatically, such as your device type or IP address, which helps us prevent fraud.

Gtaya uses your data solely for the purposes listed below and for no other reason.

• Account Management: To create, maintain, and secure your account.
• Identity Verification (KYC): To verify your age and identity, as required by law.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To respond to your complaints or questions and resolve any issues.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Legal Compliance: To comply with government or regulatory requirements.
• Sending Notifications: To send you offers, updates, or important information with your consent.

Gtaya never sells your personal data or shares it with third parties for advertising purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, or Rocket are only shared the information necessary to complete a transaction.
• KYC Partner: A licensed third party may be used for identity verification. They are not permitted to use your data for any other purpose.
• Legal Authorities: We are required to share data when mandated by a court order or government directive.
• Fraud Prevention Agencies: Minimal data may be shared with industry-recognized bodies during investigations into fraudulent activity.

In all of the above cases, before sharing your data we ensure the receiving party maintains the same standard of privacy protection. In no case is your full profile shared — only the minimum information necessary.

Gtaya's website and app use cookies and similar technologies to enhance your experience and keep the platform secure.

You can disable optional cookies at any time from your browser settings. Please note that disabling certain cookies may affect the functionality of some site features. We do not use third-party advertising cookies.

Gtaya uses industry-leading technology to keep your data secure. Our security team monitors systems around the clock, 24 hours a day.

• 256-bit SSL Encryption: All data transmitted through the website and app is encrypted.
• Two-Factor Authentication (2FA): Adding an extra layer of security to your login.
• Firewall & DDoS Protection: Our servers are protected against external attacks.
• Regular Security Audits: Regular system audits are carried out by independent third parties.
• Limited Access Policy: Only authorized personnel can access specific data.
• Encrypted Database: Data stored on our servers is also kept in encrypted form.

Gtaya does not retain your data longer than necessary. Different types of data are subject to separate retention policies:

Once the retention period expires, data is permanently deleted or anonymized so that it can no longer be used to identify you.

Gtaya believes you should have full control over your own data. You have the following rights:

Gtaya strictly does not serve anyone under the age of 18. We do not collect data from minors, nor do we intend to. Age verification is mandatory at registration.

• Date of birth is verified at registration.
• A government-issued ID may be requested if there is any doubt.
• If confirmed to be a minor, the account will be closed and all associated data deleted.

If you become aware that a minor is using your account, please contact support immediately. Parents can visit our Responsible Gaming page to learn about parental controls.

Gtaya may update this Privacy Policy as needed. When changes are made, we will:

• We will update the "Last Updated" date at the top of the page.
• For significant changes, we will notify you via your registered email or SMS.
• We will notify you of any changes when you log in to the platform.
• We will give at least 7 days' notice before any new policy takes effect.

Continued use of Gtaya after any changes have taken effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you have the right to close your account at any time.

If you have any questions or concerns about our Privacy Policy, please get in touch. Our dedicated privacy team will look into your matter personally.

• Email: support@gtaya.wine
• Subject Line: Write "Privacy Policy Request" in the subject line.
• Response Time: Up to 48 hours on business days.
• Live Chat: Log in to the platform and reach us via live chat.